Colonie Apartments Privacy Policy

Who we are

Colonie Apartments (“we,” “us,” or “our”) respects your privacy. We do not sell, rent, or share your personal information or mobile phone number with third parties or affiliates for their marketing or promotional purposes.

This Privacy Policy explains how we collect, use, and protect information when you visit colonieamherst.com, contact us, apply for housing, or sign up to receive text (SMS/MMS) messages from us. By using our website or services, you agree to this policy.

Information we collect

We collect only the information you choose to give us, plus basic technical data from your browser.

• Contact details: name, email address, mailing address, and mobile phone number.
• Housing information: details you provide in an inquiry, tour request, rental application, or maintenance request.
• Text message consent: the date, time, and method by which you agreed to receive text messages from us.
• Website data: IP address, browser type, pages visited, and similar data collected automatically through cookies or our website host’s analytics.

How we use your information

We use your information only to operate our property and serve you, including to:

• Respond to inquiries and schedule tours.
• Process rental applications and manage leases.
• Send rent reminders, maintenance updates, emergency notices, and community announcements.
• Send text messages you have agreed to receive.
• Maintain and improve our website.
• Meet legal, regulatory, and housing-program requirements.

Text messaging (SMS/MMS)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.

• What you’ll receive: messages from Colonie Apartments about tours, applications, rent reminders, maintenance, emergencies, and community notices.
• Frequency: message frequency varies.
• Cost: message and data rates may apply, depending on your mobile plan.
• Opt out: reply STOP at any time to stop receiving messages. You will receive one confirmation message, and no further texts will be sent.
• Help: reply HELP for assistance, or contact us using the details below.
• Consent is optional: agreeing to receive text messages is not a condition of renting, applying, or receiving any service.
• Carriers: mobile carriers are not liable for delayed or undelivered messages.

How we share information

We do not sell your personal information. We share it only in these limited cases:

• Service providers who help us run our business, such as our property management software, website host, and text messaging platform. They may use your information only to provide services to us, never for their own marketing.
• Housing agencies and program administrators when required to administer rental assistance or comply with housing regulations.
• Legal requirements: when required by law, subpoena, or court order, or to protect the safety of residents, staff, or property.
• Business transfers: if the property is sold or management changes, information may transfer to the new owner or manager under this same policy.

None of these categories include your text messaging opt-in data or consent, which is never shared.

Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data from unauthorized access.

Data retention

We keep personal information only as long as needed for the purposes above or as required by law and housing-program rules.

Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

Your choices

You may request to review, update, or delete your personal information, or opt out of communications, by contacting us. Text messages can be stopped at any time by replying STOP.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a new effective date.

Contact us

Terms and Conditions

Use of our website and text messaging services is also governed by our Terms and Conditions.